Lynn Silipigni Connaway, PhD, is the director of library trends and user research at OCLC Research. She leads user studies and the digital visitors and residents project at OCLC Research. She was the chair of the ALA ACRL Value of Academic Libraries Committee and is an international and national speaker on how individuals get their information and engage with technology and the assessment and development of user-centered library services. Connaway held the Chair of Excellence position at the Departmento de Biblioteconomía y Documentación at the Universidad Carlos III de Madrid, was a visiting researcher in the Department of Information Studies, University of Sheffield, and was a visiting scholar at the Royal School of Library and Information Science, Copenhagen, Denmark. She has received research funding from the IMLS in the US and Jisc and the Arts and Humanities Research Council in the UK. Dr. Connaway is the co-author of the 4th and 5th editions of Basic Research Methods for Librarians and has authored numerous other publications.

Marie L. Radford, PhD, is chair and professor in the Department of Library and Information Science at Rutgers University, NJ. An award-winning author, her latest books are Conducting the Reference Interview, 3rd Ed. (with Catherine Sheldrick Ross and Kirsti Nilsen, 2019, ALA Editions), Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters (with Gary Radford, 2017, ALA Editions) and Research Methods in Library and Information Science, 6th ed. (with Lynn Silipigni Connaway, 2017, Libraries Unlimited). Her research areas focus on qualitative research, interpersonal communication within virtual and traditional library contexts, and postmodern approaches to media stereotypes of librarians/libraries. Her current research projects examine scholarly identity work in social networking sites (such as ResearchGate and Academia.edu), information practices surrounding use of smart speakers, and microaggressive behavior in library encounters. She gives frequent keynote speeches and presentations at national and international library conferences and publishes extensively in prestigious LIS journals. She is co-PI of the "Seeking Synchronicity" (with Lynn Silipigni Connaway) and "Cyber Synergy" (with Lynn Silipigni Connaway and Chirag Shah) grant projects funded by IMLS, Rutgers, and OCLC. She received the 2010 ALA/RUSA Mudge Award for distinguished contributions to reference.

Reviews

"This book would surely benefit any researcher, experienced or new, who is doing or wants to do research in the field of LIS...I wish I had this helpful reference at the start of my PhD program."—The Library Quarterly